Terms & Conditions

Terms & Conditions for Residential Properties

A maintenance contract is an agreement between you and the service provider, in this case Sparta Care Ltd. As this is not an insurance contract, any repairs or replacements are carried out at the sole discretion of the service provider. Unlike an insurance policy, service contracts are not regulated by the Financial Conduct Authority and complaints are dealt with internally. Should you have a complaint please email info@spartacare.co.uk and we will respond within 5 working days.

These terms and conditions apply to all Sparta Care Ltd contracts. The term 'customer' means the person whose name is on the quote, appointment, contract or invoice.

1. First Service

Before we can confirm cover, we must carry out a free initial service to check the system has no pre-existing faults. We cannot offer our care plan until the first service is complete and we agree the contract to commence. If we find pre-existing faults, we'll provide a quotation to put things right; the care contract only starts once that work has been completed by us or a qualified third party.

2. Quotations

All quotations are accepted on these terms unless agreed in writing. By placing an order you accept these terms and a legally binding contract is formed. Quotations are valid for 30 days. The price quoted is on a timescale rate; if extra work is required an extra charge may apply.

3. Charges

Charges apply to any work completed outside the service contract. Sparta Care Ltd charges per hour, not per minute. All charges are based on labour, travel, running costs, administrative costs, insurance and qualifications.

4. Fees and Payment

The care plan payment is due on the agreed day each month. Any work not covered will be quoted and requires your written acceptance. Invoices must be paid within 7 days. Late payments incur interest at 8% above the Bank of England base rate. A late payment fee of £40 may also apply.

5. Cancellation

If our engineers arrive and there is nobody home, the engineer will wait 15 minutes over the arranged time. If the appointment has not been cancelled before our visit there will be a £50 missed appointment charge.

6. Servicing

A professional inspection and maintenance of your boiler system carried out by a Gas Safe registered engineer, involving cleaning, safety checks and ensuring components work efficiently. Worn parts may need replacing.

7. Emergency Repairs

Include all parts, labour and materials required to resolve an emergency at your property, subject to exclusions. We aim to respond within 24 hours.

8. Replacement Boiler

If your boiler is beyond economical repair (over £500) and is under 5 years of age, we will replace it for free. This does not include installation costs of £1200. Boilers over 5 years old and costing over £500 to repair are not covered.

9. Boiler and Controls

Covered with all care plans. Includes an annual service, boiler repair (up to 70kW), flue (up to 1m), programmer, thermostats, motorised zone valves and central heating pump. Not covered: smart hubs / voice-controlled equipment, system inhibitor top-ups (unless we removed it), swimming-pool feeds, resetting controls or replacing batteries.

10. Central Heating

Covered with our Boiler & Heating plan. Includes expansion tank, radiators, bypass, radiator valves, cylinders, immersion heater and its wired-in timer, and connecting pipes. Not covered: damage caused by limescale/sludge where a power flush was recommended but not done, showers, taps, underfloor heating parts, curved/designer radiators, electrical elements in radiators, inhibitor top-ups.

11. Plumbing

Covered with our Boiler, Heating and Plumbing plan. Includes hot and cold water pipes between the stopcock and your taps/appliances, hot water cylinder, cold water tanks, toilet siphons, isolation, ball and radiator valves. Not covered: showers and shower parts, sanitary ware, seals, grouting, curved/designer radiators, water pipes not supplying your home, pressure-boosting parts, water meters, softeners, filters, waste disposal, boiling / filtered taps, leak-detection devices, outbuildings, swimming pools, garden taps, rainwater / guttering.

Care plan tiers

• Bronze — £18/month: service, boiler & controls, no excess fees, gas safety check, parts & labour.
• Silver — £24/month: Bronze + central heating including radiators.
• Gold — £28/month: Silver + plumbing.